FAQ
LANDLORDS
What type of properties do you take on?
We focus on 5–7 bed shared houses/HMOs in Birmingham and Sandwell that are already suitable for professional sharers and can be operated compliantly.
Are you a letting agent?
No — where suitable, we take the property on a long-term company let (typically 3 years) and operate it as a professional shared home.
Do you guarantee rent / promise no voids?
We don’t use “no voids ever” messaging. We focus on a clear agreement, professional occupancy, and consistent standards to reduce disruption and protect the property.
Do you include bills?
Not always. Some homes are operated bills-included and some are not — we confirm this clearly during the suitability stage.
How do you handle maintenance?
We coordinate repairs with trusted contractors and keep you updated. Spending limits and approval rules are agreed upfront.
Do you refurbish properties?
We can coordinate cost-effective improvements where needed to bring the home up to a standard that attracts and keeps the right residents.
TENANTS
What’s included in the rent?
It depends on the property. The listing confirms whether bills are included.
How much is the deposit?
This is confirmed on the advert and depends on the room/property and tenancy type.
How quickly can I move in?
If the room is available and checks are completed, move-ins can often be arranged quickly.
What if something needs repairing?
Report it to us and we’ll arrange the appropriate contractor and keep you updated.
